Shipping and Refund
Refund Policy
We aim to ensure customer satisfaction across all our brands including Mpower, Tonyin, and Goodyear. Refunds are handled in a fair and transparent manner.
When Refunds Are Applicable
Refunds are only issued in the following cases:
- Product is damaged or defective upon delivery
- Wrong product has been delivered
- Product is not as described
- Order cannot be fulfilled or is out of stock after payment
Refund Approval Process
Once a refund request is received:
- The issue will be reviewed with supporting evidence (photos/videos if required)
- Our team will verify the order and courier details
- Delivery charges will be paid by the customer for both sides.
- Approved refunds will be processed within 5–10 working days
Refund Method
Refunds are usually processed via:
- Bank transfer (preferred method)
- JazzCash / Easypaisa (if applicable)
- Alternative method mutually agreed with the customer
We aim to choose the fastest and most convenient option for the customer.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- Customer changes mind after delivery
- Product has been used or installed
- Damage caused due to improper handling by customer
- Late complaints after the return window (48 hours)
Important Note
Refunds are only processed after verification and approval. We reserve the right to reject incomplete or false claims.